Professional Experience

MS Companies
Salesforce Developer & Cybersecurity Specialist
2021 - Present

• Completed a multi-system integration (Accurate Background Check Services, Dropbox, Salesforce) from beginning to end. Including current-future state scoping, planning, design, development, unit testing, user testing and training, documentation both IT specific and user guides and training materials, deployment, and post implementation support. Automated an entire role at the company by being thorough and effectively planning ahead. (90K savings YOY)
• Lead an infrastructure migration from a third-party to internally managed resources through AWS Cloud for a business critical web application. Highlighting my diverse experience and ability to work with multiple programming languages (ASP.NET), workflows, tools (EC2, SQL Server, Web servives, DNS, Data Encryption and Security, ETC), and cloud technologies.

• Established and nurtured a strategic partnership with a new vendor, negotiating discounted pricing. Applied analytical expertise to conduct financial forecasting analysis, empowering leadership with actionable insights. Realized annual savings of $47,100 on Google Workspace products. Secured additional benefits such as dedicated support for billing and product administration.

• Implemented seamless integration of an external training system into Salesforce infrastructure by leveraging Salesforce Email Services and Apex. Automated the process of updating employee data within Salesforce, eliminating manual data exports from the external system and Dataloads. Achieved annual cost savings of $9,375.

• Displayed leadership by onboarding and teaching Salesforce admin best practices, MS business processes, and technical implementation concepts specific to our organization to a team of new Salesforce Administrators.

• Demonstrating ambition, dedication, and ability to learn quickly escalated my value for MS Companies resulting in three promotions within two years of employment.

• Managed projects and integrations: E.g. Payroll system integration from the ground up; working closely with MS payroll director and offshore development team to deliver integrated product functionality ahead of schedule. Performed all project research, planning, testing, deployment, documentation, and user training.

• Increased recruiting placement effectiveness by over 33%. Managed and developed Service Cloud Voice and Digital Engagement implementation to migrate traditional voip contact center to Salesforce/AWS integrated system. Responsible for all user training and troubleshooting.

• Developed custom Lambda functions (Python) in AWS cloud that provided custom Service Cloud Voice functionality needed specific to our business which resulted in increased data availability for analysis and reporting, as well as increased execution time performance by 15%.

• Developed automated job applicant SMS messaging for recruitment efforts, drastically improving time-to-first contact metrics while also avoiding lead abandonment and duplicate outreach efforts.

• Built an active status personnel tool that provided a single source of truth for all departments. Along with automated alerts that helped enforce company wide participation in onboarding and offboarding tasks therefore removing the need for time consuming monthly system audits across departments.

• Migrated hundreds of Workflow and Process Builder automations to flows ahead of retirement deadlines.

• Planning, managing, and responding to security needs for all tech platforms/environments at MS Companies.

• Implemented multiple crucial security layers, including vendor selection/purchasing, implementation, optimization, and user training.

• Acted as project research and trust advisor to VP of MS Force and System Integration.

• Exemplified outstanding interpersonal, oral, and written communication skills while working with business stakeholders in order to help provide actionable roadmaps for technology improvements to improve business performance, employee engagement, and customer satisfaction.

• Developed standards, policies, and documentation for MS Companies security program.

• Performed security-related data governance and compliance activities.

• Managed network administration, endpoint detection & response, DNS, web hosting, web security, and Google Workspace administration.

• Performed vulnerability scanning, cloud-based & web application security testing, and security testing in a red hat context.

Complete work history available upon request

Contact

PO Box 601
Pittsboro IN, 46167
nic.h@nich-enterprises.com
317-205-7156

Key Skills

• Salesforce native automation tools (workflow, process builder, flow)

• Salesforce admin & developer concepts/best practices

• Modern software development lifecycle best practices

• Version control and package deployment methods

• Visual Studio Code & development environments

• DevHub / DevOps Release Management

• Technical documentation author

• Postman (API platform)

• HTML

• CSS

• JavaScript

• Apex

• SOQL

• SOSL

• Java

• Python

• Visualforce, Aura, LWC components

• Salesforce Lightning Design System

• Programmatic unit testing

• Troubleshooting and debugging

• Reports & dashboards

• CRM Analytics / Tableau

• Service Cloud Voice

• Digital Engagement

• Profile/permission set management

• Sharing and access management

• Salesforce Security / Org Health

• MyTrailhead module development

• Certificate & key management

• Network administration

• Server administration

• Lucidchart

• Confluence

• Jira

• Agile